Job Details

Job Description:

Pay Range $16.04hr - $21.04hr

Responsibilities:

• Provide patient education on valvular heart disease and company products.
• Contact patients to respond to inquiries or to notify them of case updates.
• Refer patient grievances to designated departments for further investigation.
• Keep records of patient interactions via digital patient database, recording details of inquiries, complaints, and comments, as well as actions taken.
• Collaborate with employees across all business units.

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• bility to work independently, prioritize, and manage one's time.
• bility to accurately document and record customer/client information into a CRM.
• Previous experience with computer applications, such as Microsoft Word and Excel.
• Previous experience with Microsoft Outlook and Teams is a plus.

• High School Diploma or GED.
• 2-4 years of customer service experience.
• Healthcare call center or in healthcare setting experience required.